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Certificates :
Personal Trainer :
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Welcome to Academy10.
Academy10 is a simple learning environment designed to make it easy for you to deliver/receive relevant training - everyday.
There are a wide range of options.
Academy10 - Personal Trainer delivers tutorials (see right panel) to users every few days depending on the learning priorities you set. Standard Certificate programmes are available to you now by clicking on the links below.
Certificate programmes:
Details of extra, specialist Certificate programmes and Personal Trainers are available on request. For full details of the service offered please see the "Professional" link above.
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Today's Tutorial
In today's introduction to Conflict Resolution, we will concentrate on:
- The importance of listening to deal with conflict situations.
- A step process for dealing with aggression.
Everyone faces challenging conflict situations, in many different scenarios. This tutorial includes two exercises; one in a restaurant and one in a hospital as examples. It includes two useful models to help you remember the best approaches in practice.
Knowing the key steps to resolve conflict is in everyone's interest.
Recent Tutorials:
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Please contact Joe Espana with any questions on 01252 545171
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Terms & Conditions
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